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Answers to Common Questions
Architecture, Security, & Compliance
Architecture, Security, and Privacy Last updated on June 20th, 2019 You can download a PDF version of this document here. Our Systems Our systems primarily reside in Digitalocean & AWS, and are architected as follows: Tablet displays operate via a native web app, which securely authenticates and accesses thir
Where can I find my display key?
Where can I find my display key? If a display key is required during provisioning, it will appear after the first sign in to a tablet display. However, if you don't see this, it will be displayed each time the application starts, for 30 seconds, in the bottom left corner of the application, along with the Logout button. To show the key again, close the app and restart it. In this example, the display key is fooallbars : !(https://storage.crisp.chat/users/helpdesk/w
What Permissions do I need to grant to Meeting Room 365 for Office 365?
What Permissions do I need to grant to Meeting Room 365 for Office 365? We care a lot about privacy & security as well, and I'm glad you reached out to learn more. We've taken great care to design our app to request the minimum number of permissions required to facilitate display functionality, and store as little data as possible. In doing so, we do not require any administrator-level privileges for Office 365, only user-level access for a resource mailbox (which has little access to sy
On iOS 12, I am having an issue with Guided Access Mode and brightness settings
On iOS 12, I am having an issue with Guided Access Mode and brightness settings There is a new issue in iOS 12 which requires a configuration change to re-enable brightness settings when using Guided Access mode iOS 12 introduced a regression, which was tracked for several months as an open bug, which caused Power settings (including display and brightness) to be ignored when guided access mode was enabled, for all iOS 12 devices. After a recent update (iOS 12.1.1), a fix has been rele
How to Create a Room Finder Key
How to Create a Room Finder Key A room finder key lets you make groups of displays and shows only rooms from its own group. This feature is very useful for users with multiple offices and/or for users who like to split displays by floor. In this article, we have created a simple guide on how to create a Room Finder Key. First, log in to Meetingroom365.com using your account credentials. !(https://storage.crisp.chat/users/helpdesk/website/361
If I need to mount multiple displays which correspond to the same calendar, how will I be charged?
If I need to mount multiple displays which correspond to the same calendar, how will I be charged? Some customers wish to mount multiple displays in their office corresponding to the same Meeting Room or Resource Mailbox / Calendar. In these cases, we do not charge for multiple displays. If you have any questions, please feel free to reach out!
How to Force Clear Cache in iOS 9+
How to Force Clear Cache in iOS 9+ Some persistent issues are sometimes caused by invalid caching on the tablet, so as part of device troubleshooting you may be asked to clear your iOS device cache manually. This can be accomplished via Settings -> Safari -> Clear History and Website Data (in the settings app). 1. From the Settings app, select Safari on the left Select Clear !(http
Google Play Beta Testing
Opting in to Beta releases of Meeting Room 365 We allow any user who wishes to opt-in to beta releases of Meeting Room 365 to do so via the following URL: https://play.google.com/apps/testing/com.meetingroom365.app Any user who wishes to opt-in to beta releases for the Display Joy Android TV application can do so here: https://play.google.com/apps/testing/com.displayjoy
Integrating Status LEDs with Meeting Room Displays
Hardware which supports software tones Many hardware solutions support status LEDs by playing software tones through the device's speaker. We fully support these devices and can help you set up an integration using the advanced configuration keys availableTone and occupiedTone. Please reach out to your hardware vendor for more details on how your device can be configured with audible tones. Har