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Solutions for Common (and uncommon!) Issues
My meetings stopped appearing (Office 365)
My meetings stopped appearing (Office 365) How to re-authorize MR365 access to Office 365 (if expired or revoked) You may have received a message from Meeting Room 365, similar to the one below, or noticed that Office 365 meetings no longer appear on your display. This is an automated message from Meeting Room 365. We're getting an error response from a Microsoft API being accessed to support your Meeting Room 365 display. This can be caused by a number of factors, however, the
Display shows organizer’s name instead of subject
Display shows organizer’s name instead of subject Solution to a common Office 365 & Exchange Resource Mailbox Issue In Office 365 & Microsoft Exchange, by default, your resource mailbox won’t show your Meeting Subject. Instead, it replaces this with your organizer’s name. This occurs for privacy reasons, but it’s only the default. Most organizations opt to see meeting subjects instead. Consider the fo
I'm Experiencing an EWS Authentication Issue
I'm Experiencing an EWS Authentication Issue Troubleshooting an issue connecting to an Exchange Mailbox Almost all issues connecting Meeting Room 365 to EWS boil down to EWS authentication issues. There are a number of factors, such as incorrect hostname or hostname format, incorrect username, incorrect password, or mixing up service user accounts and resource mailbox accounts (when using a delegate). However, **EWS authentication issues are usually all about knowing the username for
Some of my displays do not appear on my Dashboard
Some of my displays do not appear on my Dashboard Although rare, there will be times when some of your displays do not appear in your dashboard. When this happens, try clicking the "Restore Displays Pending Deletion" link located at the bottom left part of your dashboard to restore the missing displays. If this didn't resolve your issue, please send us a message and we'll be happy to assist you further
Office 365 Error: “You can’t access this application”
Office 365 Error: “You can’t access this application” How to adjust your OAuth settings in Office 365 / Azure AD to install third-party apps like Meeting Room 365 Background Meeting Room 365 for Office 365 uses Office 365 Single-sign on, an OAuth 2.0 compliant service, to securely access calendar data stored in Office 365 Resource Mailbox calendars. However, some Office 365 admins (for various reasons) may have disabled the installation of third-party apps which pull data from their
When I make changes to my display in the Admin Portal, they do not appear on my tablet.
When I make changes to my display in the Admin Portal, they do not appear on my tablet. Sometimes tablets do not immediately reflect changes made in the admin portal, even after they are saved multiple times. Normally, you should see updates on your tablet within a minute, without restarting the application. A small number of changes may require an application restart to take effect, such as updating impersonation settings. If you do not see your changes reflected on your display, the first
Fix for Android 4 & iOS 9 Style Issue
Fix for Android 4 & iOS 9 Style Issue Issue: Some meeting room items get cut off on the right edge As you see in the image above, some items are cut off on the right edge. Hardware This issue has been reported on Android 4, iOS 9, and some proprietary tablet devices (Samsung, Crestron).
I recently paid for the app, but my account still displays "Free Trial". What should I do?
I recently paid for the app, but my account still displays "Free Trial". What should I do? Some users have experienced an issue where their subscription is not immediately reflected after payment. Usually, it is nothing to worry about, and it will resolve itself after a short delay. You should still be able to use the app, even though it is labeled "unpaid", and will be contacted before any displays are affected. In some cases, the email used to subscribe does not match your account email,
Information on Godaddy Office 365 Resource Mailboxes
If your Office 365 tenant is managed by Godaddy, you may occasionally encounter an issue where you are unable to obtain the password for your resource mailbox account, need to perform a 90 day password reset, or simply have issues determining how you should create a Resource Mailbox. Here is a cached version of a GoDaddy helpdesk article which used to explain this process pretty well: https://webcache.googleusercontent.com/search?q=cache:cr5SVNDBoUgJ:https://sg.godaddy.com/help/set-up-a-mailbox
My display does not show the correct date or time.
My display does not show the correct date or time. If your display is showing the time as one hour behind, or one hour ahead, it is most likely due to the device's not recognizing DST (Daylight Saving Time). Otherwise, if your display is showing a completely different time, you should make sure the device's timezone is configured correctly. You can try the following solutions: Verify that your timezone settings are correctly configured. Make sure that the operating system on the tab
Tentative Meetings do not appear on my display
By default, we do not display tentative meetings (Office 365, EWS). However, if you would like to override this behavior, you can apply the custom configuration item. neverTentative in the advanced configuration editor. This should be set to true. Need help? Contact support and we'll apply this for you.
Enable Apps that can appear on top or Draw over other apps on Samsung devices running android 10+
You may be required to enable the following permission to run the Meeting Room 365 app in Kiosk mode on later Samsung devices running recent versions of Android. Navigate to Apps. Navigate to Settings, and then tap Apps. Navigate to Special access. Tap More options (the three vertical dots), and then tap Special access. Tap Apps that can appear on top or Draw over other apps. Tap Appear on top, and then locate the app(s) that use an overlay. Tap the switch next to them to disable the